1. How do I buy/order?
The detail purchase guidelines can be found here.

2. What bank cards do you take?


3. How secure is my bank card data ?
The verification of your credit or debit card is carried out by PayPal, a global leader in on-line payments. PayPal uses 128-bit encryption, the strongest commercially available form of encryption on the internet.

thecareercafe.co.uk does not have access to your card details, these are passed directly from PayPal in an encrypted form to your bank over a secure link; we (like you) receive a transaction receipt as proof of your purchase. This means that you can be sure that your card details never leave this secure environment.
This is just a summary; the full security synopsis can be found here.

4. How will I know if my purchase was successful?
As soon as the payment has 'cleared' you will receive a transaction receipt which will contain a link to a location where you can download your 'Product' or the 'Project Start Document' if you have ordered a service. You will also receive a confirmation e-mail to the e-mail address which you supplied during the purchase process.

5. What if I don't receive a purchase confirmation receipt  and e-mail after submitting my payment? Please note: we have tested the purchasing system so it is unlikely there will be a problem with your payment, but if there is it can mean the following:

1:) The purchase was unsuccessful. If you are sure that your card has not been charged, please try again. If you think your card was charged (best to confirm with your bank) please contact us and we will check the status of your order.

2:) The purchase was successful but the e-mail didn't reach your inbox because the e-mail address you supplied was incorrect.

3:) The purchase was successful but the e-mail didn't reach your inbox because your mailbox is full and cannot receive any more e-mail.

4:) The purchase was successful but the e-mail didn't reach your inbox because it was accidentally put in your junk e-mail box.

Once again, any problems please e-mail us and we will check the status of your order.

6. Will I receive a VAT receipt?
Yes, within 30 days of order, but usually much sooner.

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