1. Following purchase, when will I receive my download?
Immediately; a link to your download will be included in the confirmation e-mail.

2. What if I am unable to download the document from the specified location?
E-mail us, ensuring to quote the 16 digit receipt number that was on your transaction receipt.Once you have confirmed the 16 digit receipt number that was on your transaction receipt we will e-mail your 'Product' or 'Project Start Document' to you.

3. After purchase, when will my 'CV Writing Service' order be fulfilled?
We aim to complete all CV writing projects within 5 days of order, or to be more specific, within 5 days of receipt of the 'Project Start Document' that you are required to download, complete and submit to us following purchase of this service. Please refer to the full Service Synopsis here.

3. After purchase, when will my 'CV Evaluation Service' order be fulfilled?
We aim to complete all 'CV Evaluation Service' assignments within 72 hours of order, or to be more specific, within 72 hours of receipt of the 'Project Start Document' that you are required to download, complete and submit to us following purchase of this service. Please refer to the fullService Synopsis here.

4. After purchase, how/when will my 'Mock Interview Service' occur?
We aim to arrange 'Mock Interviews' in a timely manner to suit your needs, usually within 5 working days, although we cannot guarantee this.  Please refer to the full Service Synopsis here.

5. What if there is a technical fault with any document that I receive from you?
Refunds will be given for any goods where they are found by us to be defective. Refunds will not be given where we are unable to replicate the issue or the issue stems from the user or their equipment. Where any goods are found to be defective we will offer a replacement item or issue a full refund at our discretion. Where a refund is offered and accepted by you it will be made within seven working days of receiving your acceptance of a refund

6. What software do I need to use your products and services?
You will need Microsoft Word 97-03 or later in order to view our products and service administration documents.





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